Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

Workshop Terms & conditions

Full payment is needed to secure a place on any workshop.

 

Due to the nature of our workshops and the very limited enrolment we have a strict refund policy:

  • If you cancel your booking more than 30 days before the workshop date you will receive a full refund.

  • If you cancel your booking more than 14 days before the workshop date you will receive a 50% refund.

  • If you cancel with less than 14 days till the workshop date you will not receive a refund.

  • If you find you are unable to attend one of our workshops, you may of course send someone in your place. Please let us know that person’s name before the workshop so we may welcome them to the class. We also need to know if they have any food requirements, allergies or health issues.

  • As a courtesy, we will re-advertise your place in the shop and online. There is no guarantee it will sell, but if it does, we will issue you a refund or voucher. You may use this voucher towards booking a workshop of your choice or in our shop.

There are between limited places on each course (depending on the type of class) and we need a certain amount of people (depending on the type of class) booked on the course for the event to go ahead. In the event of there not being enough people booked the class will unfortunately have to be cancelled. We will give at least 48 hrs notice and participants will have a choice of booking on to another date or a full refund will be issued.

In the unlikely event that we have to cancel a workshop, we’ll attempt to give you as much warning as possible. We will happily refund your booking fee or transfer you to a workshop of the same price – your choice.

 

Unfortunately we can’t be held responsible for any disruptions in your travel arrangements. We do urge customers to arrange plenty of time to travel allowing for any delays. We understand that we are usually located in remote areas which may be disrupted by snow in the winter months. Refunds due to adverse weather conditions are at our discretion dependent upon conditions.

For the majority of our classes, we provide all materials – all you have to do is show up. The workshop description will tell you which materials, if any, you’ll need to purchase and bring to class to complete your project. If materials are needed, we’ll email you a list before your workshop so you can take it with you when you shop.

Refreshments will be provided in all of our workshops. For all day workshops you will also be provided with cake.

Our workshops are suitable for a range of abilities. This will be clearly stated in the workshop description. Please make sure the workshop is suitable for your ability BEFORE you book your place. If you have any questions please contact us.

Unless otherwise stated our classes are aimed at adults. We do however welcome children aged 12 and over, but anyone under 16 must be accompanied by a parent or guardian and both attendees must book their places in advance.

Events & Parties Terms & conditions

Our website prices reflect our starting prices, it is only after a plan of what activities you want to undertake alongside additional features such as cake, venue etc. that a comprehensive breakdown and final price can be issued, based on your estimated numbers/minimum party charge. We understand that it can be tricky organising number of people and if your numbers change between your initial booking payment and when it comes to paying the final balance we will just re-calculate your new total.

  • We require a 50% deposit at time of booking, with the balance due 14 days before the event.​

  • If you cancel your booking more than 30 days before the workshop date you will receive a full refund.

  • If you cancel your booking more than 14 days before the workshop date you will receive a 50% refund if the full amount has been paid already, or you will loose the 50% deposit paid at the time of booking..

  • If you cancel with less than 14 days till the workshop date you will not receive a refund.

Website Terms and conditions

The term "A Thread Above The Rest", ‘ATATR’, ‘us’ or ‘we’ refers to the owner of the website whose registered address is 68 Halstead Road, Colchester, C03 9AF. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Reproduction of material found on our website and social media platforms is strictly prohibited without consent of the owner "ATATR". 

From time to time this website may also include links to other websites. These links are provided for your convenience or to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Privacy & security policy

This privacy policy sets out how ATATR uses and protects any information that you give ATATR when you use this website.

ATATR is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information:

  • Name 

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes, via email.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If you have previously agreed to us using your personal information for our direct use, you may change your mind at any time by writing to or emailing us at laudymcb@live.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: A Thread Above The Rest, 68 Halstead Road, Colchester, CO3 9AF.

TERMS & CONDITIONS